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AML policy

This policy is aimed at identifying transactions related to the financing of terrorism, money laundering, as well as other illegal activities. To determine such transactions, the exchange service uses the GetBlock service. If the AML risk for a transaction exceeds 70%, the service reserves the right to:

  • Suspend the transaction;
  • Request from the user a photo or video with a document confirming the identity of the user (Selfie);
  • Request from the user a Screenshot from the personal account of the wallet for withdrawing cryptocurrency;
  • Block the account and any operations related to the user, transfer it to the controlling financial activities and / or law enforcement agencies at the place of registration of the Service;
  • Hold the user's funds until the incident is fully investigated;
  • Return digital assets only to the details from which the transfer was made or switch to other details, after a full check by the Service's security service, if it was possible to verify the legal origin of the user's funds;
  • Hold the user's funds until the incident is fully investigated;
  • Request from the user other materials and documents related to the exchange.

If the user does not provide the requested information and does not respond to service requests within 6 calendar months, the withheld funds will not be returned.

All customers residing in the countries listed below are prohibited from serving on the service and cannot be accepted as Users. Any customers from these countries will be denied service and any funds will be returned to the source. Full list of prohibited jurisdictions:

  • United States
  • Afghanistan
  • Albania
  • Angola
  • Algeria
  • Bangladesh
  • Barbados
  • Bolivia
  • Botswana
  • Burma (Myanmar)
  • Burundi
  • Cambodia
  • Central African Republic
  • Chad
  • Congo
  • ConakryIvory
  • Cuba
  • Crimea
  • Democratic People's Republic of Korea (DPRK)
  • Ecuador
  • Egypt
  • Equatorial Guinea
  • Eritrea
  • Ghana
  • Guinea-Bissau
  • HaitiHaiti
  • Iraq
  • Lao
  • People's Democratic RepublicLebanon
  • Libya
  • Mali
  • Morocco
  • Myanmar
  • Nepal
  • Nicaragua
  • North Macedonia
  • Pakistan
  • Panama
  • Qatar
  • Saudi Arabia
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Tunisia
  • Uganda
  • Vanuatu
  • Venezuela
  • Yemen
  • Zimbabwe
  • Jamaica
AML policy